Below are answers to some of the most common questions I receive, loosely organized in order of frequency. If you have any questions not addressed here or would like more details, feel free to reach out through the contact page.
† Did my order go through?
99 times out of 100, yes—if you completed checkout and received a confirmation email, your order has been received. If you didn’t get the email, check your spam folder. Still unsure? Reach out with your full name and the email you used.
† I left a note on my order. Will it be followed?
Simple requests (like color palettes or chain length) will be honored when possible. More specific or complex changes should be arranged in advance as a Custom Order, since not all changes can be made post-purchase.
† When will my order ship?
Once your items are complete and ready to go, they’ll be dropped off at USPS. Each product listing includes estimated processing and shipping times. Processing is typically 14 business days, though delays may occur due to volume, material availability, weekends, or holidays.
† How will I know my order has shipped?
You’ll get a shipping confirmation via email with a tracking number once your order is on the way.
† My package was lost or never arrived. What can be done?
If USPS marks your order as delivered but it’s missing, contact them first. If your package was shipped to an incorrect address entered during checkout, I can try a USPS interception (not guaranteed) for a $15 fee if they are able to reroute it. If the package is returned to me, I’ll reach out and resend it once for free. Any further shipping will require additional payment. I can’t be responsible for lost or stolen packages, but I’m happy to help arrange a replacement or partial refund depending on the situation.
† Can I get a refund or exchange?
Due to the handmade nature of these items, all sales are final after 7 days of delivery. If your item arrives damaged, contact me within 48 hours with photos of the item, packaging, and label so I can make things right. If the item is returned in original condition within 30 days, a refund (minus shipping) may be possible.
† My item broke or was damaged over time. Can it be repaired?
Repairs may be possible depending on the damage and materials involved. If I have similar parts available, I can attempt a fix or send replacements (especially for U.S. orders; international shipping charges may apply).
† Are the materials hypoallergenic?
It depends. I try to list materials in each product description. Many parts are vintage, salvaged, or repurposed, and I don’t always have precise composition details. If you have allergies, please reach out before purchasing and I’ll help you decide if the item is safe for you, or suggest alternatives.
† Can I place a custom order?
Yes! Whether it’s a new piece based on a general idea or a variation on an existing design, you’re welcome to contact me. Be sure to include desired colors/materials, inspiration, and budget. I won’t copy other artists' work, but I can design something inspired by a theme. A deposit may be required.
† Can you combine multiple orders?
Orders placed separately are typically shipped separately unless it makes sense to combine them. If you'd like to combine orders (such as a custom piece and a shop listing), let me know early. Combining is easier when the custom request is made before or at the same time as a shop order.
† Image Use & Licensing
All images, artwork, and designs are original to Gardenworms. Please don’t use them without permission. If you’d like to use an image for something (like a tattoo or graphic design), reach out and we can work out a simple licensing agreement. I usually don’t charge for tattoos but do appreciate the chance to give consent.